Full Time
Support Engineer
Xalten Systems, a forward-thinking technology company, is seeking a Support Engineer to join our
team. We specialise in developing cutting-edge solutions that address complex challenges across
various industries and the defence sector. Our focus lies in creating groundbreaking products in
the domains of robotics and sensor systems.
We're seeking a motivated and technically skilled Field Support Engineer to join our team. In
this dynamic role, you'll be responsible for installing, troubleshooting, and providing training
on our precision SMT pick-and-place machines for electronics assembly. Your primary goal will be
to ensure outstanding customer satisfaction by delivering exceptional technical support and
guidance throughout the machine's implementation and use.
Responsibilities:
- Travel to customer sites to install, configure, and test precision
pick-and-place machines for electronics assembly.
- Ensure all systems meet operational standards and customer
requirements.
- Conduct comprehensive on-site training sessions for customers,
covering machine operation, maintenance, and best practices.
- Develop and deliver clear and effective training materials.
- Provide timely and effective technical support to customers.
- Diagnose and resolve complex issues related to machine hardware,
software, and process integration.
- Take ownership of customer issues, seeing them through to complete
resolution.
- Create and maintain detailed knowledge base articles, technical
notes, and documentation.
Qualifications:
- Strong foundation in electronics, mechanics, or a related field.
- Experience with precision machinery, robotics, or assembly processes
is a plus.
- Excellent verbal and written communication skills.
- Ability to explain technical concepts clearly to customers with
varying technical backgrounds.
- Proactive problem-solving approach with ability to think
independently.
- Dedication to customer service and ensuring customer satisfaction.
- Willingness to travel extensively to customer sites.
- Degree/Diploma in computer science, electronics, mechanical
engineering, or related field.
Additional Qualifications:
- 0-2 years of experience in technical support, field service, or
engineering role.
- Experience with automated assembly equipment.
- Familiarity with electronics manufacturing processes.
- Proficiency in video editing software to create training videos.
- Familiarity with Python, Java is desirable.
Join Our Team:
- Apply today to join our dynamic team and play a crucial role in
transforming electronics development and assembly across industries.
- Send your resume and cover letter to careers@xaltensystems.com with "Support
Engineer" in the subject line.
Apply for this Position
